PURLs of Wisdom: Using Personalized URLs as a Data Source

At The Weinstein Organization, we’ve been integrating personalized URLs (PURLs) in our direct response campaigns for several years. PURLS are personalized web site addresses that are often integrated with direct mail or email campaigns, leading the recipient to a personalized landing page.

PURLs are an excellent way to engage your audience because of the allure of personalization. When a prospect sees their name on a web page that appears to be created just for them, it triggers a sense of belonging and delivers personalized communications that encourages them to interact more with the marketer.

But why stop there? As a data collection method, PURLs stand poised to become the next frontier in acquiring consumer information that can potentially rival any other source. PURLs can tell you things about your customers and prospects based on the behavior they exhibit deep inside the sales funnel in real time.

For example, a PURL can track response timing to the delivery of an email. A prospect who receives an email and clicks the link to their PURL is actually telling you something about the quality of your creative and offer. You can measure the amount of time from email delivery to open to response, via arrival to the personalized web page.

Once a responder goes to their PURL you can capture information regarding their communication preferences (video, mobile, social, etc.), collect feedback on the current offer and use this information to provide a subsequent offer that is targeted to an audience of one.

Response to a PURL can also help to generate verified, real-time leads to your sales team. A responder to a PURL is raising their hand and saying that your marketing efforts are making progress with them. They are showing interest even if they do not complete the exact conversion you seek.

There are an infinite number of ways you can learn about your customers and prospects by integrating PURLs with your marketing campaigns. Of course use them as the response vehicle, but they are an excellent way to engage your audience with personalization and learn more about them while they are in a responsive frame of mind.